Terms & Conditions
Administration of the purchase and sale at ecolovebeauty.dk is managed by:
Holistic Body Care ApS
Forhåbningsholms Allé 3
CVR number: 32763480
Telephone: +45 33362090
Holistic Body Care ApS is hereafter called Eco.Love.Beauty..
These terms and conditions apply for your purchase of products from Eco.Love.Beauty. through ecolovebeauty.dk.
The main features of Eco.Love.Beauty.’s products are detailed on ecolovebeauty.dk. If you have any additional questions concerning the information provided, please feel free to contact us by email:
Placement of orders
When placing an order through ecolovebeauty.dk, such order is a binding offer to purchase products in accordance with these terms and conditions. You will, prior to confirming your order, have the opportunity to correct or delete the products you have placed in your shopping cart, and you may change the information provided in connection with your purchase. Your order will not be shipped and is thus not binding until you have pressed "Confirm order”.
Prices and payment
The price of a product is the price quoted at ecolovebeauty.dk at the time of placing the order. We make reservations for misprints and sold out products. The shipping price, if any, is also stated on your order as well as the total price of your order, just as it will appear on the order confirmation.
All prices for products at ecolovebeauty.dk are applicable until changed. All prices in DKK are stated inclusive of value added Danish tax (VAT) and duty, 25%, but exclusive of shipping costs.
You can pay with Visa, MasterCard, American Express and Apple Pay. Transaction fees equal to the rates set by Stripe are added to the payment total.
Eco.Love.Beauty. will draw the amount from your account, but not until the product is ready for shipment. Once the transaction has been carried through, it will appear from your account. When paying with a payment card, your information is sent directly and SSL encrypted to Stripe. Eco.Love.Beauty. has no access to your payment details.
Eco.Love.Beauty. sends you an electronic order confirmation, which constitutes acceptance of your offer to purchase. The order confirmation contains your order number, name, address, delivery address, method of payment, specification of products ordered and the total price including any shipping costs.
Eco.Love.Beauty. stores a digital copy of all order confirmations, but we recommend that you print the order confirmation, as it contains important information regarding your purchase. At the same time, the order confirmation is expedient to have later, should you have second thoughts or have complaints about the purchase. Final agreement is entered into when the order confirmation is sent to you from Eco.Love.Beauty.. The agreement comprises the products listed in the order confirmation.
Once you receive the order confirmation, you should go over it and immediately contact Eco.Love.Beauty., if you believe that it contains faults or discrepancies. What is stated in the order confirmation is applicable unless you make objections immediately after receipt of the order confirmation, since Eco.Love.Beauty. will in most cases ship the products immediately after sending the order confirmation.
The usual shipping time is between 1 to 3 weekdays from the date of the order confirmation, unless it is otherwise specified. An order may be split up and delivered at different times. Eco.Love.Beauty. is responsible for the purchase until you have received it.
The shipping costs for your purchase appear from the order and the order confirmation and will be charged together with your payment for the products purchased.
The shipment is delivered to a parcel pickup location near the receiver. You will receive the address of the packet pickup location and the time of pickup at the email that was used on the webshop when ordering.
Shipping is DKK 60,00 for purchases totalling less than DKK 1.000. For purchases for more than DKK 1.000 delivery is free of charge.
Eco.Love.Beauty. currently ships only in Denmark.
14 days cancellation right
You have the right to cancel your purchase of a product within 14 days after you have received the purchased product or until 14 days after the first shipment.
You may cancel your purchase of the product by:
- notifying Eco.Love.Beauty. hereof and returning the product
- refusing to receive the product while giving us clear message about this
- omitting to collect the product while giving us clear message about this
You must forward a notification that you wish to cancel the purchase within 14 days by filling out our Cancellation Form.
You cannot cancel a purchase by simply refusing to accept it without giving us clear message about this.
We recommend that you keep your receipt or documentation that you have sent the notification and the product(s).
If you regret your purchase:
1. The item(s) should be returned to:
Holistic Body Care ApS
Forhåbningsholms Allé 3
Telephone: +45 33362090
The product(s) that you return must be securely wrapped. You have the responsibility for the package/product(s) until we receive it/them. So keep the receipt as well as any tracking number.
The product(s) you return must be in fairly same condition as when received. You must pay the costs in connection with returning the product(s).
Products excluded the cancellation right
Some products are excluded from the cancellation right including:
- delivery of products that for health or hygiene reasons are not suitable to be returned, and where the packaging has been broken after delivery.
Since our products are skincare products, you will lose your cancellation right if you break the packaging or use the product as it thus is not of health or hygiene reasons suitable to be returned.
Refund of the purchase amount
You will receive your money back, including any shipping costs charged by Eco.Love.Beauty. in relation to the purchase, as soon as possible after receipt of your notification of cancellation. If you need to return a product, you will not receive your money back until Eco.Love.Beauty. has had the opportunity to examine the returned product.
If you have any complaints concerning your purchase, please contact us by email:
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online through their website.
Duty of inspection and defects
When you receive your order, you must immediately examine the order in order to establish any defects or imperfections. You may complain to Eco.Love.Beauty. within two years after receipt of the order, in the case of defects or imperfections. However, you must always remember to make your complaint in reasonable time after having discovered the defect.
The personal data provided to Eco.Love.Beauty. in connection with your purchase at ecolovebeauty.dk (name, address, telephone number, email etc.) and any other information you may give Eco.Love.Beauty. will be treated confidentially and will be used to dispatch your order, for statistical purposes and in connection with other forms of contact with you. Eco.Love.Beauty. does not collect information about you from other sources.
The personal data are transmitted from you to ecolovebeauty.dk in a non-encrypted form. Personal data are stored by Eco.Love.Beauty. in a database located on a secure server to which there is no public access from the Internet. Such information is stored for 6 years and only to the extent permitted by law.
According to the Danish Act on the Processing of Personal Data, you can obtain access to and correct the personal data that concern you. You can also object to the further use of your data.
Credit card information passes through ecolovebeauty.dk to Stripe via a secure and encrypted SSL connection. Eco.Love.Beauty. has no access to your payment card information.
In order to make the procedure for your future purchases at ecolovebeauty.dk easier, ecolovebeauty.dk applies so-called cookies. These are small files, which are stored on your own computer.
This implies that you do not need to enter your address the next time you purchase products at ecolovebeauty.dk. You can at any time delete cookies from your computer.
When you enter your email address in connection with your purchase from Eco.Love.Beauty., Eco.Love.Beauty. may use your email address to contact you regarding your order and regarding the marketing of similar products, unless you request us not to. In addition, Eco.Love.Beauty. may use your email address to market products and services to you to the extent that you have accepted to receive such marketing material. You can at any time opt out of receiving the material by using the link in the electronic marketing material that you receive.